Christmas Penguins

Shipping And Handling

Shipping and despatch:

We aim to dispatch all orders within 4 working days although some may take longer. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order; at peak times orders may be prioritised according to when they are required and not the order in which they are received.   We will arrange delivery of your goods using the most suitable method to the address you enter when you place your order. Please ensure that this address is correct. If goods are returned to us because a) you have entered an incorrect address; or b) you have failed to collect goods from a sorting office; or c) not responded to cards left by our courier we reserve the right to charge you for re-delivery.   Mainland England, Scotland (excluding Highlands and Islands) and Wales.   Royal Mail 24hr Tracked Delivery Charge is £6.50. We'd estimate that your parcel will arrive between 1 - 2 days from dispatch Royal Mail 48hr Tracked Delivery Charge is £5.95. We'd estimate that your parcel will arrive between 3 - 5 days from dispatch DPD Delivery service is £14.00 and tends to be a next day service. This is not guaranteed.  Free shipping - offered on all orders over £70   Stated delivery times are from date of despatch NOT date of order and are not guaranteed. Delivery times are estimated and based upon data provided by Royal Mail and the courier company. Our company is not responsible for any delay, or subsequent loss, caused by late delivery of parcels sent using these services.   We are open Monday - Friday, but may be closed on Bank holidays. If you need an order urgently please contact us.   We do not deliver to PO Box addresses.   The company is not responsible for any subsequent loss caused by late delivery of parcels sent using any of these services.

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Ready Made & Personalised items.

Please refer to the product information. Preparation times varies and delivery will also vary. Please phone us if you require these earlier and we will see what can be done. We welcome large quantities of readymade products but please be aware as these are made individually to order they will take longer. Please contact us to ensure we can make them in time for your event. If you wish to talk to us then please call, text or WhatsApp to 07490 361 487

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Other delivery option eg off shore, remote or international for more detailed information please refer to out T&Cs