Our Service

Our Service Including Delivery Cost

At Favourfairy we offer our customers an excellent service meeting the highest possible standards.

We are happy to offer a full returns service if you are not completely satisfied with the product you purchase from us subject to our standard terms and conditions for refund.

We aim to dispatch your goods within 24 hours of receipt of your order although due to the processing times of some of our personalised products this may take longer. The shipping choices are :

Standard – £3.95- 2nd Class Royal Mail, usually 2 -3 days FROM DISPATCH.

First Class £5.70 1st Class Royal Mail

Free Standard Shipping on all orders over £50, This excludes postcodes listed below;

Heavier items are usually sent by overnight courier. These must be signed for or collected from the courier. A card will be left if you are out and the courier also sends an e-mail detailing the delivery day. Any instruction to leave the parcel elsewhere (eg neighbours or cupboard) will be at the customers risk, as Favourfairy cannot be responsible for packages left and not signed for, at your request.

Next day Guaranteed (order before noon) – £10.50  next day guaranteed, mainland UK only.  Saturday and Bank holiday delivery NOT included. We use DPD for all our next day delveries. They will keep you updated on the progress of your order, including a timed delivery slot, via text message and emails. Please ensure we have accurate contact details to give them.

If this option is selected after 2:30 Friday Saturday or Sunday the order will be dispatched Monday for Delivery Tuesday.

Some areas take a little longer to arrive by courier, please see table;

PO Isle of Wight Next Day
BT Northern Ireland Next Day
IM Isle of Man Next Day
JE & GY Jersey & Guernsey Next Day
AB 30, 33-38 2 Day Service
41-56 Next  Day
DD 8, 9 2 Day Service
FK 19-21 Next Day Service
HS 1-9 2 Day Service
KA 27-28 2 Day Service
IV 1-20 Next Day
21-63 2 Day Service
KW 1-14 2 Day Service
15-18 3-5 Day Service
PA 21, 23-29 & 36-39 Next Day
20 & 30-35, 40 2 Day Service
41-78 3 Day Service
PH 15-27, 49, 50 Next Day
30-41 2 Day Service
42-45 5 Day Service
ZE ZE1 2-3 Day Service
ZE2 & ZE3 2-5 Day Service

Saturday delivery option. Orders placed FRIDAY before noon may opt for a Saturday delivery overnight . This is a premium service and the charge is £15. This is based on the courier charges. Lighter orders under 2KG may be sent cheaper, please contact us for a quote.

Collection – if you live locally to BN18 0BF and would like to collect your parcel just select this option at checkout. We will call you and let you know when your order is available for collection. Please do not come to the office until we have called you. Social distancing will be strictly adhered to.

We are open Monday – Friday, but may be closed on Bank holidays.

Your credit card details are processed securely on-line by Sage Pay; most major credit cards are accepted. You may also pay using your Paypal account.

Our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person. Simply call us on:

 01903 719677

Monday to Friday 8:30am – 4:30pm

Outside these times please leave a message on our answer phone and we will call you back as soon as possible.