Our Service

Our Service Including Delivery Costs

We are happy to offer a full returns service if you are not completely satisfied with the product you purchase from us subject to our standard terms and conditions for refund.

We aim to dispatch your goods within 24 hours of receipt of your order although due to the processing times of some of our personalised products this may take longer. The shipping choices are :

Standard – £3.95- 2nd Class Royal Mail, usually 2 -3 days FROM DISPATCH. Excludes Northern Ireland, Channel Isles and the Isle of Mann

First Class £5.70 1st Class Royal Mail

Free Standard Shipping on all orders over £50, This excludes postcodes listed below, Northern Ireland and the Channel Islands;

Channel Islands and IOM.  £7.80 for standard delivery parcels under 2Kg and £29.50 for parcels over 2Kg and express 2 day courier service.

Northern Ireland. £6.95 for standard delivery parcels under 2Kg and £19.95 for parcels over 2 Kg and 2 day express courier deliveries.

International shipments are either £24.50 or £29.50 depending on their destination.

Additional import and tax charges may apply to international orders and those sent to some areas of the United Kingdom. These charges are the sole responsibility of the customer as importer of the goods.

Shipping cost will be displayed at the checkout screen.

Heavier items are usually sent by overnight courier. These must be signed for or collected from the courier. A card will be left if you are out and the courier also sends an e-mail detailing the delivery day. Any instruction to leave the parcel elsewhere (eg neighbours or cupboard) will be at the customers risk, as Favourfairy cannot be responsible for packages left and not signed for, at your request.

Next day Guaranteed (order before noon) – £10.50  next day guaranteed, mainland UK only.  Saturday and Bank holiday delivery NOT included. We use DPD for all our next day deliveries. They will keep you updated on the progress of your order, including a timed delivery slot, via text message and emails. Please ensure we have accurate contact details to give them.

If this option is selected after noon Friday Saturday or Sunday the order will be dispatched Monday for Delivery Tuesday.

Some areas take a little longer to arrive by courier, please see table;

PO Isle of Wight 2 Days
BT Northern Ireland 2 Days
IM Isle of Man 2 Days
JE & GY Jersey & Guernsey 2 Days
AB 30, 33-38 2 Day Service
41-56 Next  Day
DD 8, 9 2 Day Service
FK 19-21 Next Day Service
HS 1-9 2 Day Service
KA 27-28 2 Day Service
IV 1-20 Next Day
21-63 2 Day Service
KW 1-14 2 Day Service
15-18 3-5 Day Service
PA 21, 23-29 & 36-39 Next Day
20 & 30-35, 40 2 Day Service
41-78 3 Day Service
PH 15-27, 49, 50 Next Day
30-41 2 Day Service
42-45 5 Day Service
ZE ZE1 2-3 Day Service
ZE2 & ZE3 2-5 Day Service

Saturday delivery option. Orders placed FRIDAY before noon may opt for a Saturday delivery overnight . This is a premium service and the charge is £15. This is based on the courier charges. Lighter orders under 2KG may be sent cheaper, please contact us for a quote.

Collection – if you live locally to NN17 5JG and would like to collect your parcel just select this option at checkout. We will call you and let you know when your order is available for collection. Please do not come to the office until we have called you. Social distancing will be strictly adhered to.

We are open Monday – Friday, but may be closed on Bank holidays.

Your credit card details are processed securely on-line by Sage Pay now OPAYO; most major credit cards are accepted.

Our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person.

 

Monday to Friday  9 – 5pm

Outside these times please leave a message on our answer phone and we will call you back as soon as possible.