Our Service

Our Service Including Delivery Cost

At Favourfairy we offer our customers an excellent service meeting the highest possible standards.

We are happy to offer a full returns service if you are not completely satisfied with the product you purchase from us subject to our standard terms and conditions for refund.

We aim to dispatch your goods within 24 hours of receipt of your order although due to the processing times of some of our personalised products this may take longer. The shipping choices are :

Standard – £3.95 – 2nd Class Royal Mail, usually 2 – 5 days FROM DISPATCH.

Free Standard Shipping on all orders over £75, This excludes postcodes listed below;

Heavier items are usually sent by overnight courier. These must be signed for or collected from the courier. A card will be left if you are out and the courier also sends an e-mail detailing the delivery day. Any instruction to leave the parcel elsewhere (eg neighbours or cupboard) will be at the customers risk, as Favourfairy cannot be responsible for packages left and not signed for, at your request.

Next day Guaranteed (order before 2:30) – £10.90  next day guaranteed, mainland UK only.  Saturday and Bank holiday delivery NOT included.

If this option is selected after 2:30 Friday Saturday or Sunday the order will be dispatched Monday for Delivery Tuesday.

Some areas take a little longer to arrive by courier, please see table;

POIsle of WightNext Day
BTNorthern IrelandNext Day
IMIsle of ManNext Day
JE & GYJersey & GuernseyNext Day
AB30, 33-382 Day Service
41-56Next  Day
DD8, 92 Day Service
FK19-21Next Day Service
HS1-92 Day Service
KA27-282 Day Service
IV1-20Next Day
21-632 Day Service
KW1-142 Day Service
15-183-5 Day Service
PA21, 23-29 & 36-39Next Day
20 & 30-35, 402 Day Service
41-783 Day Service
PH15-27, 49, 50Next Day
30-412 Day Service
42-455 Day Service
ZEZE12-3 Day Service
ZE2 & ZE32-5 Day Service

Saturday delivery option. Orders placed FRIDAY before 2:30 may opt for a Saturday delivery overnight . This is a premium service and the charge is £26.50. This is based on the courier charges. Lighter orders under 2KG may be sent cheaper, please contact us for a quote.

We are open Monday – Friday, but may be closed on Bank holidays.

Your credit card details are processed securely on-line by Sage Pay; most major credit cards are accepted. You may also pay using your Paypal account.

Our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person. Simply call us on:

 01903 719677 or 01903 790 460    

Monday to Friday 8:30am – 4:30pm

Outside these times please leave a message on our answer phone and we will call you back as soon as possible.