Our Service

Our Service Including Delivery Costs

We are happy to offer a full returns service if you are not completely satisfied with the product you purchase from us subject to our standard terms and conditions for refund.

We aim to dispatch your goods within 2 days of receipt of your order although due to the processing times of some of our personalised products this may take longer. The shipping choices are :

Royal Mail 24hr (1-2 days from dispatch) – £6.50

Royal Mail 48hr (3-5 days from dispatch) – £5.95

Courier shipping via DPD — £14.00, usually next day delivery

Free Standard Shipping on all orders over £70. This excludes postcodes listed below, Northern Ireland and the Channel Islands;

Northern Ireland. £6.95 for standard delivery parcels under 2Kg and £19.95 for parcels over 2 Kg and 2 day express courier deliveries.

Additional import and tax charges may apply to international orders and those sent to some areas of the United Kingdom. These charges are the sole responsibility of the customer as importer of the goods.

Shipping cost will be displayed at the checkout screen.

Heavier items are usually sent by overnight courier. These must be signed for or collected from the courier. A card will be left if you are out and the courier also sends an e-mail detailing the delivery day. Any instruction to leave the parcel elsewhere (eg neighbours or cupboard) will be at the customers risk, as Favourfairy cannot be responsible for packages left and not signed for, at your request.

We are open Monday – Friday, but may be closed on Bank holidays.

Your credit card details are processed securely on-line by PayPal.

Our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person.

Monday to Friday  10 – 4 pm

Outside these times please leave a message on our answer phone and we will call you back as soon as possible.